Refund Policy

Thank you for shopping at CARLOSARTORI. We strive to ensure our customers are completely satisfied with their purchases. Please read our refund policy carefully to understand your rights and how we handle returns and refunds.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item is unused and in the same condition that you received it.
• The item is returned in its original packaging.
• You have the receipt or proof of purchase.
• The return is initiated within 30 days from the date of purchase.

Non-Refundable Items

Certain types of goods are exempt from being returned. These include:

• Gift cards
• Custom or personalized items
• Downloadable software products

Processing Your Refund

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].